At SCANXO, we are committed to ensuring that your orders are delivered in a timely, safe, and reliable manner. Please read our shipping policy carefully to understand how we manage deliveries for medical products and related services.
Orders are typically processed within 24–48 hours of confirmation.
Delivery is made within 3 to 7 working days from the date of dispatch, depending on the delivery location and product availability.
In case of remote or non-serviceable areas, delivery may take slightly longer.
Orders are shipped Monday to Saturday, excluding public holidays.
Orders placed on Sundays or national holidays will be processed on the next working day.
Free shipping on all orders above ₹499.
A nominal shipping charge of ₹40 will be applied on orders below ₹499.
Once your order is shipped, a tracking ID and link will be sent to your registered mobile number and email.
You can track your order status anytime via the ‘My Orders’ section in the SCANXO app or website.
While we aim to deliver on time, delivery may be delayed due to:
Natural calamities, strikes, or other unforeseen circumstances.
Incorrect or incomplete delivery address.
High demand periods (e.g., health emergencies, sales, or festival seasons).
If your delivery is delayed beyond 7 working days, please contact our support team at support@scanxo.in or call our helpline.
All items are securely packed and sanitized as per medical safety standards.
Temperature-sensitive items like medicines are delivered using cold-chain logistics, wherever required.
